Everything You Need to Know
Before You Buy

Our product range covers the full spectrum of woodworking equipment:

• ▸Cutting & Sizing: Panel saws, sliding table saws, beam saws, band saws
• ▸Shaping & Milling: CNC routers, spindle moulders, edge banders, copy routers
• ▸Surfacing & Finishing: Planers, thicknessers, wide-belt sanders, drum sanders
• ▸Joinery & Assembly: Mortising machines, dowel inserters, press machines
• ▸Auxiliary Equipment: Dust collectors, conveyors, material handling systems

Contact us with your production requirements and we'll recommend the best-matched models.

Our machines are engineered by 60 professional engineers with multi-stage QC. Typical dimensional tolerance for our CNC and panel processing equipment is ±0.1mm, with premium models achieving ±0.05mm. All machines undergo full-load testing before shipment. If your application has specific precision requirements, please share your technical specs and we will confirm compatibility or recommend an appropriate model.

Yes. All products comply with:

We can provide full certification documents, test reports and Declaration of Conformity upon request. If your destination market requires additional certifications (e.g. UL, CSA, GOST), please inform us during the inquiry stage.

Absolutely. We provide full technical documentation including dimensional drawings (DWG/PDF), electrical schematics, processing capacity tables, and installation footprint diagrams. For OEM/custom models, preliminary engineering drawings are shared after NDA signing. Simply tell us the model you're interested in and our engineers will prepare a complete technical package within 24 hours.

We support all major global power standards. Common configurations include:

• ▸220V/50Hz (single-phase) -- small workshop models
• ▸380V/50Hz (three-phase) -- standard industrial models
• ▸440V/60Hz, 460V/60Hz -- North America / Japan markets
• ▸Custom voltage/frequency per destination country

Please specify your local power supply when placing an inquiry. We configure accordingly at no extra charge for standard variants.

Yes, we provide full OEM/ODM services. Customization options include:

• ✓Logo & Branding: Custom nameplate, color scheme, machine body painting
• ✓Control Panel Language: English, Spanish, French, Arabic, Russian, etc.
• ✓Voltage & Frequency: Configured per destination market
• ✓Structural Modifications: Working width, table size, feed speed, spindle configuration
• ✓Packaging: Custom export packaging with your brand markings

MOQ for OEM orders varies by model. Contact us for a confidential consultation.

MOQ: For standard models with branding changes (logo, color, language), MOQ is typically 1 unit. For structural/engineering modifications, MOQ is negotiated based on complexity.

Lead Time:

• ▸Standard models in stock: 7-15 days
• ▸Standard models with branding: 15-25 days
• ▸Custom-engineered models: 30-60 days

Lead time is confirmed in the formal quotation after reviewing your requirements.

Yes. Our 60-person engineering team handles non-standard configurations regularly. Common adaptations include wider/longer processing tables, custom spindle speeds, special clamping fixtures for irregular profiles, and integration with existing production line conveyors. Share your workflow diagram or material specifications and our engineers will assess feasibility and provide a solution proposal within 48 hours.

Absolutely. We sign Non-Disclosure Agreements (NDA) before sharing any design drawings or discussing exclusive customization projects. We have established long-term OEM partnerships with clients in Europe, North America and Southeast Asia, and strict confidentiality protocols are part of our standard cooperation process. Your brand identity, product designs and business information are fully protected.

Yes, we offer tiered pricing based on order volume. General discount structure:

Mixed-model bulk orders are welcome. Contact us for a customized bulk quotation.

Yes. Mixed-model orders are common among our wholesale and agent clients. We can consolidate different machine types into a single shipment, optimizing container loading and reducing freight costs. Volume discounts apply to the total order value. For agents building a complete product catalog, we can also advise on model selection to cover different end-user segments.

Yes. We actively partner with regional distributors and machinery agents. Benefits of our agency program include: exclusive territory pricing, co-branded marketing materials, technical training, priority after-sales support, and joint exhibition participation. We currently have active partnerships in Europe, Latin America, Southeast Asia and Africa. If your region has availability, contact us to discuss a formal partnership agreement.

We ship worldwide via sea freight (FCL/LCL), air freight, and land transport. Typical transit times by region:

• ▸Southeast Asia: 5-15 days sea freight
• ▸Middle East / South Asia: 15-25 days
• ▸Europe: 25-35 days sea freight
• ▸North America: 20-30 days sea freight
• ▸Africa / Latin America: 25-45 days

We ship from Qingdao or Tianjin port. Expedited air freight is available for urgent spare parts orders.

We support the following Incoterms 2020 trade terms:

FOB Qingdao is our most common term. For first-time buyers, we recommend CIF as we handle freight and insurance coordination. DDP is available for select destinations.

Our standard export packaging process:

• ✓Anti-rust treatment on all metal surfaces
• ✓Moisture-proof silica gel bags inside packaging
• ✓Foam cushioning for precision components
• ✓Wooden fumigated crates (ISPM 15 compliant)
• ✓Steel frame reinforcement for heavy machines
• ✓Shock indicator labels on sensitive equipment

Photo documentation of packaging is provided with every shipment. Cargo insurance is available and recommended.

We provide a complete export document set:

We can also coordinate Form A (GSP) certificates for applicable markets and assist with HS code classification for your customs broker.

We accept the following payment methods:

T/T is most common: 30% deposit before production, 70% balance before shipment. L/C at sight is accepted for orders over $20,000 USD.

Your investment is protected through multiple layers:

• ✓Formal Sales Contract -- signed before any payment, covering specifications, timeline and dispute resolution
• ✓Alibaba Trade Assurance -- available for buyers who prefer escrow-style protection
• ✓Production Progress Photos -- shared at key milestones so you can verify before final payment
• ✓Pre-shipment Inspection -- you or a third-party inspector can verify the machine before balance payment
• ✓20-Year Track Record -- verified by 100+ country client base and ISO certification

Yes. A Proforma Invoice (PI) is always issued before any payment is made. The PI includes full machine specifications, unit price, total amount, payment terms, delivery timeline, port of loading, and bank details. This document is used by many buyers for internal approval, import license applications, and bank L/C applications. We can issue a PI within 24 hours of finalizing your order details.

Standard warranty: 12 months from date of shipment (extendable to 24 months for key accounts).

Warranty coverage includes:

• ✓Manufacturing defects in materials and workmanship
• ✓Electrical component failures under normal use
• ✓Mechanical assembly issues
• ✓Free replacement parts shipped within warranty period

Warranty excludes damage from misuse, unauthorized modification, or normal wear parts (blades, belts, bearings).

We provide multi-channel after-sales technical support:

• ▸Installation Guide: Multilingual video tutorials and illustrated manuals shipped with every machine
• ▸WhatsApp/WeChat Support: Direct access to our technical engineers via video call for real-time troubleshooting
• ▸Email Support: Detailed written solutions within 24 hours for complex issues
• ▸On-site Service: Available for large installations or complex production line setups (travel costs negotiated)

Every machine ships with a numbered parts catalog. To order spare parts:

1. Identify the part number from your machine's parts catalog
2. Contact us via WhatsApp or email with the part number and machine model
3. We confirm availability and price within 4 hours
4. Parts ship via DHL/FedEx express within 1-3 business days

We maintain a comprehensive spare parts inventory for all current and legacy models. For critical production components, we recommend keeping a small stock of high-wear parts on-site.

In the rare event of shipping damage:

1. Document all damage with photos/video immediately upon receipt before unpacking
2. Note any damage on the delivery receipt / Bill of Lading
3. Contact us within 48 hours with photo evidence
4. We coordinate with the shipping company and insurance provider
5. Replacement parts or machines are arranged at no additional cost to you

We strongly recommend purchasing cargo insurance (available through us for CIF shipments). Our packaging is designed to minimize transit damage risk.

Absolutely. We welcome factory visits and consider them an important part of building long-term trust. Our factory is located at:

Nearest airports: Jinan Yaoqiang International Airport (JNA) -- approx. 1.5 hours. We can arrange airport pickup and accommodation for visiting clients. Please notify us at least 3 days in advance to prepare the visit itinerary.

Yes, we fully support third-party inspection. We cooperate with internationally recognized inspection agencies including:

We provide full cooperation: access to production floor, QC records, material certifications, and machine test runs. Inspection costs are typically borne by the buyer, but we facilitate scheduling and access.

Yes. We offer live video factory tours via WhatsApp, WeChat, Zoom or any platform you prefer. During the virtual tour, we walk you through the production workshop, CNC machining center, assembly area, QC testing zone and finished goods warehouse. We can also demonstrate specific machines in operation. Simply schedule a time with your sales contact and we'll arrange it within 48 hours.

Yes, we exhibit at major international woodworking and machinery trade fairs, including:

• ▸LIGNA (Hannover, Germany) -- world's leading woodworking trade fair
• ▸Canton Fair (Guangzhou, China) -- April & October
• ▸CIFM / interzum Guangzhou -- furniture & woodworking expo
• ▸Regional Expos -- Southeast Asia, Latin America, Middle East

Contact us for our upcoming exhibition schedule. We can arrange a private meeting at the fair or a factory visit in conjunction with your trip.